Two clear functions
Phone reception
For calls where the customer asks a question, describes a problem or wants to be contacted. The result is a clear case in MotoSpyder.
MotoSpyder addon
Digital reception
An extra receptionist on the phone
When you cannot answer, MotoSpyder's digital reception can take the call, help the customer and create a case or booking.
How it works
- 1
The customer calls the workshop.
- 2
The phone assistant answers and asks what the customer needs.
- 3
It collects name, phone number, registration number and request.
- 4
If the customer wants to book, the assistant can help find an available time.
- 5
You receive a case or booking in MotoSpyder.
Two clear functions
Booking help
For calls where the customer wants to book a time. The assistant can guide the customer to an available slot and create the booking in MotoSpyder.
When the phone interrupts the workflow
Useful when
- you work alone or with a small team
- everyone is busy in the workshop
- customers often call instead of booking online
- you miss calls during tire season, service or diagnostics
- you want fewer notes and forgotten phone calls
Before choosing a phone assistant
What should a workshop compare before choosing a phone assistant?
Compare how calls become useful workshop context, not only whether someone answers the phone.
How calls become cases, booking details or bookings
How the setup fits smaller workshops with few people available
How onboarding, support and nearby workshop workflows are handled
Try it before you decide
Start with a simple demo or pilot. Then you can hear the conversation and see what information reaches MotoSpyder.
Connect reception to the rest of the workshop flow
Workshop booking systemReceive online bookings and collect customer details before the job starts.Tire hotel and tire registerKeep customer intake and bookings connected to tire storage and seasonal flows.Work orders and service reportsMove the right customer and vehicle context into work orders and documentation.
Questions about digital reception for workshops
Can the phone assistant book appointments?
Yes. The goal is for booking help to use MotoSpyder's available times and create bookings for the right workshop.
What if the customer only has a question?
The assistant collects the right details and creates a case that the workshop can follow up.
Does the workshop need online booking?
Booking help works best with MotoSpyder online booking because the system then knows which times and services can be booked.
How does digital customer intake work for a workshop?
It answers the call and collects the customer's details, vehicle and request so the workshop has better context before calling back or booking.
Can MotoSpyder help with booking and status updates?
MotoSpyder can collect booking details and guide the customer into the booking flow. Status updates should be connected to the workshop's chosen process.
Can digital reception connect to tire storage?
Yes. Customer cases and bookings can connect to tire workflows when the workshop uses MotoSpyder for tire hotel and tire register work.
