❓ FAQ – MotoSpyder for Auto Workshops
1. General Information
What is MotoSpyder and who is it for?
MotoSpyder is a complete digital system for auto workshops that want to save time, create more business, and make a professional impression. It’s designed for small and medium-sized garages that want a modern, easy-to-use platform for managing customers, bookings, tire storage, and service records – without hassle.
How is MotoSpyder different from other systems?
MotoSpyder is built from the ground up specifically for workshops – not hair salons or dentists. It comes with ready-made flows for vehicle service, reminders, bookings, and tire storage. It’s easy to use, even if you're not tech-savvy.
Do I need technical skills to use MotoSpyder?
No – MotoSpyder is designed to be easy for everyone. The interface is clear, with step-by-step guides, and it works on desktop, tablet, and mobile.
How quickly can I get started?
Choose a plan, create an account and add your workshop details, services and customers. Setup time depends on your configuration and any existing data you need to move. Book a demo to discuss your needs.
Is MotoSpyder suitable for both solo mechanics and larger teams?
Yes – MotoSpyder scales with your workshop. Whether you're working alone or managing multiple technicians, the system adapts to your needs.
2. Customer Management & Business Benefits
How does MotoSpyder help me retain customers?
Service history and email reminders for service and seasonal tire changes help workshops follow up with customers. Reminders must be enabled and configured. Repeat visits depend on your customers and working practices.
Can I automate customer contact and stop calling around?
MotoSpyder supports automatic email reminders when enabled and configured for the workshop. SMS is not included in the current offering.
How does MotoSpyder affect my workshop's workload and revenue?
The booking calendar and customer follow-up support your planning. MotoSpyder does not guarantee more bookings or higher revenue; results depend on how you use the service and customer demand.
Can I see which customers are most active or profitable?
Yes – you can track history per customer and vehicle, making follow-ups easy.
Does MotoSpyder help me appear more professional?
Absolutely – you’ll look like a modern, reliable workshop.
3. Features & Capabilities
What features are included in MotoSpyder?
- Customer and vehicle database
- Booking calendar
- Scheduling with work orders
- Digital service reports
- Tire storage with proof of storage
- PDF and email features
- Reports and statistics
- Your own website
Does MotoSpyder support booking and scheduling?
Yes – you get a full booking calendar with business hours, resources, and automatic assignment.
Is tire storage supported?
Yes – you can register season, location, and shelf, print receipts, track history, and send tire certificates to customers with one click.
Is there a customer portal for vehicle owners?
Customers can use the workshop's public booking page and receive documents by email. A separate customer login for vehicle details, tire status and service history is not included in the offering described here.
Can I send service reports as PDFs?
Yes – service reports are created digitally and can be emailed directly to the customer.
4. Integrations & Technology
Can MotoSpyder be connected to the vehicle registry?
Enter vehicle details in the vehicle register. Automatic lookup from an external vehicle registry is not included in the offering described here.
Does MotoSpyder support email and SMS?
MotoSpyder supports email for booking confirmations, configured reminders and digital documents. SMS is not included in the current offering.
Is MotoSpyder mobile-friendly?
Yes – the entire system is optimized for mobile use.
Do I need to install anything?
No – MotoSpyder is cloud-based and runs in your web browser.
Can multiple users use the system at the same time?
Yes – you can create separate logins with different permissions.
5. Pricing & Plans
How much does MotoSpyder cost?
See pricing for current plans, introductory and regular prices, and add-ons. MotoSpyder is workshop software and does not include a cash register or POS system.
Are there different plans to choose from?
Yes – Start, Plus, and Pro, each offering different feature sets.
What’s always included, regardless of plan?
Compare the features of each plan on the pricing page before choosing.
Can I try MotoSpyder for free?
You can book a free demo. Current subscription and introductory prices are listed on the pricing page; a demo does not include a free subscription.
Are there any binding contracts?
No – you pay monthly and can cancel anytime.
6. Branding & Customer Experience
Can I get my own website with MotoSpyder?
Yes – you get a ready-to-use website with your logo, services, booking, and contact info.
What does my website include?
Your workshop name, company intro and services, contact details, booking calendar, and optional reviews.
Do I need to write my own texts?
You can get help with draft text based on your workshop details. Always review and adapt the text, services and contact information before publishing.
Can I use my own logo and colors?
Yes – you can upload your branding and personalize the site.
Will MotoSpyder help me appear on Google?
A clear public page can help customers find workshop information. Google determines whether and when a page is indexed and how it ranks; MotoSpyder does not guarantee rankings.
How do customers perceive workshops using MotoSpyder?
Clear booking details and digital documents can support a professional customer experience. Customers' experience also depends on the workshop's service.
7. Security & Support
Is MotoSpyder secure to use?
Workshop administration requires a login. Public booking and information pages are accessible to customers. Read the privacy policy for information about personal data.
What happens to my customer data?
Read the privacy policy and contact us for information about personal data processing for your workshop.
Do I need to back up anything myself?
Contact us for information about current backups, recovery and options for exporting your data.
Can I get help if I run into issues?
Use the contact page or email support@motospyder.com. Ask about support coverage and availability for your chosen plan.
Is there built-in help in the system?
Yes – guides and tips are built into the interface.
How are system updates handled?
Automatically – no installations required on your end.
